ok the reason I have not been online is thus:
End of last month: Internet suddenly goes out in the middle of the night….
HMMMMM peculiar…Call time warner the next day…. They talk us through so stuff… Nothing works, They say they can send some one out next friday (its currently a Sunday) Well tell them we can not go that long with out Internet what else can we do? They say bring us the modem, we can replace it.
That Monday: Roommate takes in the modem… They replace it… Get home, nothing improves… They talk us through the test…. My dad also works for time warner but in Austin dose the same thing with me…. Still no improvment… So we call again, they say Friday they can send someone… We tell them sure…
That Friday (4th of july): Cable guy comes out… Cable guy is a moron and can not find the box outside… Cable guy leaves saying they need to get some one else, and they can not do that till monday… That means we go one with out Internet… GRRRR
The next monday: Second cable guy comes out… This one is smart…. Fixes it… Says we are the victims of cable theft. They messed every thing up, he fixes it enough so that we can get our Internet. The people stealing our stuff come out yelling and cussing him out for turning off their cable. He thinks oops maybe i did mess up the box is not marked well… Calls the office, they say those people do not have Internet… they keep cussing… he calls the cops… they get in trouble…
WE HAVE INTERNET but only for 18 hours…
Then in the middle of the afternoon it goes off again…. I am right in the middle of something too… I was pissed!!!
I call my roommate (who’s name is on the bill)… He calls time warner…. They say they can not do anything till the 15th
I call time warner… and very politely (yeah right) explain the situation including the cable theft… They say they can creadit our account…. I told them I know you are, and you will fix this problem. They tell me not until the 15th. I said no you will come out here tomorrow and spend the five min it takes to switch the cables around correctly or we do not want your service at all..
They said morning or after noon… I said asap
The next day: no one comes out… I was awake… I was waiting…. My roommate calls when he gets off work… They tell him that they were here but no one answered the door… like I said.. I was here and awake… no one knocked, or rang the bell…
They tell my roommate we will send management out there to fix the problem in between noon and 5 pm…
The next afternoon: no surprise no one shows up… we call the extension given, to find that it is not a valid extension… We call customer service… the say they are sorry, we tell them to shove it, come get your box. They said we can not get it until the 20th we tell them to fuck off… We call AT&T and set up service…
Today: Time warner calls us… They ask if we have gotten our Internet fixed… We tell them yes, but not by them… They asked if we were satisfied with their services… We tell them no we hate you leaves us alone come get your crappy modem…
In today’s mail: A halmark card from Time warner…. It says sorry we let you down, please try our service now… it is in the trash…
/END RANT